This Home Health Policy and Procedure Manual meets the CMS requirements for New York State, including updates for the new Conditions of Participation, which became effective January 13, 2018. Published by QIRT, the manual provides New York state agencies a foundation on which to build an actionable document customized to an agency’s needs that can be amended over time to ensure continued compliance.
**Updated 10/2018 to adhere to NYS Laws on Sexual Harassment and Whistleblower Policies
This purchase includes a one-time download for your NYS agency.
NYS agencies that purchase the basic manual will need to modify the document to reflect policies and procedures unique to the organization.
This policy and procedure manual represents basic policies and procedures that must be followed due to federal regulations. Other policies and procedures are included in this manual as best practices that home care agencies should follow.
It is the responsibility of the agency to customize these policies and procedures to their agency’s operations while ensuring that the regulations and standards are met. It is also the responsibility of the agency to ensure these policies and procedures are communicated and followed by all staff and contractors.
It is recommended that the agency customize this manual by replacing the term agency with the agency’s actual name and in the patient rights section to include the name of organization(s) and contact information for patients, representatives and/or family members to express concerns regarding the quality of patient care and/or complaints. This varies depending on the location of the agency and has to be customized.